Returns & Refunds

Return Policy

Free Returns & Exchanges

Doesn’t fit? Doesn’t feel right? Swap or return it free.
Zero hassle. Zero cost. We cover the shipping.

We stand behind the quality and craftsmanship of every ØHA product. If something isn’t right, we’ll make it right.

Eligibility

To qualify for a return or exchange:

• You must contact us within 7 days of delivery.

• The item must be unused, unwashed, and in its original condition with all tags and packaging intact.

• You must clearly state what is wrong with the product before the return process is initiated.

• Any visible damage, stains, or signs of wear will void eligibility for a return or exchange.

Once we review and approve your request, we’ll send you a prepaid shipping label to send the item back at no cost.

Exchange Policy

Exchanges are processed based on inventory availability.
If the requested size or style sells out before your return is received, we will:

• Offer an alternative item of equal value, or

• Issue a full refund if a replacement is not available.
  
  

ØHA cannot guarantee item availability for exchanges due to the limited nature of our collections.

Return Process

1. Submit a Return Request: Email support@ohaofcl.com with your order number, reason for return, and supporting photos (if applicable).

2. Approval & Label: Once approved, you’ll receive a prepaid return label.

3. Inspection: Upon receipt, our team inspects the item to ensure it meets eligibility standards.

4. Refund/Exchange Issued: Refunds are processed to the original payment method within 5–7 business days after approval.
   
   

Non-Returnable Items

Certain items cannot be returned or exchanged:

• Final sale or clearance items

• Gift cards

• Items purchased through third-party retailers

• Custom or limited-edition products (if stated on product page)
  
  

Damaged or Incorrect Items

If you received a defective or incorrect item, contact us within 7 days of delivery.
Provide your order number, photos, and a short description of the issue.
We will verify and issue a free replacement or full refund as soon as possible.

International Returns

At this time, free returns and exchanges apply to U.S. orders only.
International customers must cover return shipping costs unless the item received was defective or incorrect.

Processing Time

Please allow 5–10 business days for return and exchange processing after we receive your item.
You will be notified via email once your refund or exchange has been completed.

Contact

For all return and exchange inquiries, contact us at ohaapparel@gmail.com with your full name and order number for faster assistance.